Returns for U.S. Domestic Orders:
- Available through USPS.
- Store Credit Only: Refunds are issued as store credit.
- Return Window: Items must be received within 14 days of delivery.
Return Process:
- Cost Deduction: Return label cost is deducted from the store credit.
- Condition Requirement: Items must be unworn, unwashed, in plastic wrapper (if applicable), with all tags and liners attached.
Exclusions:
- No Returns/Exchanges: Sale items, intimates, swimwear, or gift cards are non-returnable.
How to Initiate a Return:
- Use your customer account at: https://bf4c0e.returnsdrive.com
Full Return Policy:
- View the complete return policy here: https://www.shopthebananniediaries.com/policies/refund-policy
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Damages and issues
- please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item
- photos or video of the damage is appreciated
- we will notify you once we’ve received and inspected the damaged item, and let you know if the refund was approved.
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Exchanges
- follow to above instructions for returns
- place a new order for the item you're looking to exchange
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Please Note: we are unable to cancel orders.
