hey! you didn’t love it? No worries, we’ve got you babe!
- We offer returns for United States domestic orders through USPS (United States Postal Service) and will provide you with a store credit. We gladly accept items received within 14 days of delivery.
- All Shop The Banannie Diaries products/orders are non-refundable to the original form of payment.
- Once we receive your return, we will simply deduct the cost of the return label from your store credit.
- Items must be received in original condition-unworn, unwashed, with all tags and liners still attached.
- Unfortunately, we cannot accept returns/exchanges on sale items, intimates, swimwear, or gift cards.
- Returns can be initiated by accessing your customer account at this web address: https://bf4c0e.returnsdrive.com
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we’ve received and inspected the damaged item, and let you know if the refund was approved.
If more than 14 business days have passed since we’ve received your return, please contact us at returns@thebananniediariesbyannie.com
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Store credit can only be redeemed once the returned item(s) are received by Shop The Banannie Diaries and accepted.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that original item(s) will need to be sent to the following address and you will be responsible for shipping cost:
The Banannie Diaries
PO Box 255, Thomaston, CT 06787
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You can always contact us for any exchange question at returns@thebananniediariesbyannie.com
We are unable to cancel orders.
Please contact us at returns@thebananniediariesbyannie.com for any additional questions.
